They didn’t ask you about your plan with accepted insurance provider. Since they are not so advanced to ask a simple question and waste someone’s time (2.5 hours), better ask yourself

Excellent customer service and thorough dental care.

I had a HORRIBLE experience at this location. I went in for a routine six-month cleaning, got X-rays done, and waited for the doctor. When he came in, he reviewed my images and joked that my teeth were fine—good news for me, bad news for them. I asked what he meant, and he clarified that I had no cavities. He then told me the hygienist would be in shortly for the cleaning. That was the most painful cleaning I’ve ever had. The hygienist kept going over one particular area on my right side, seemingly trying to clean between the teeth, though the outer and inner parts felt fine. My teeth were incredibly sensitive afterward, and my gums were cut up. When I got home, I made a late breakfast—eggs, turkey bacon, and waffles. While eating, I felt like something got stuck in my teeth. I tried to remove it with my tongue and continued eating, but the feeling persisted, and the area became even more sensitive. I went to check in the mirror, and to my shock, a piece of my tooth had broken off. It must have been close to a nerve because I could feel every bit of air hitting it. In over 30 years of dental visits, this has never happened to me. I have strong teeth, and I can only assume that while the hygienist was aggressively working on that area, she must have weakened or cracked my tooth. It didn’t break off until I started eating. I immediately drove back to the dental office and explained what happened to the receptionist. She got me into a room, and when the doctor came in, he examined my tooth and casually said it was a filling that had broken off. I told him I never had a filling there—he himself had just confirmed my teeth were in perfect condition earlier. Now, suddenly, I have a chipped tooth? He shrugged and said, “It happens.” Excuse me? No, it does not “just happen.” I asked if he was going to fix it, and he told me he was about to leave, so I would need to come back. I couldn’t believe it. They damaged my tooth, it was extremely sensitive, and they weren’t even willing to fix it right away? He told me I could make an appointment, but he was only there from 9 to 3 PM each day, which didn’t work with my 9-to-5 schedule. He said I’d either have to wait until the following Sunday or take time off work. How is that fair when this was their mistake? Eventually, he told me to come in at 8:30 AM on Monday (the next day), and they would fix it and have me at work by 10. I went back the next morning, and they filled the space. I had to avoid eating or drinking on that side for the rest of the evening the day before. But to this day, I have yet to hear them take any kind of accountability for their actions other than “it happens” . Not even an apology. This whole experience was very frustrating and painful. The dismissive attitude from the dentist, especially after I pointed out that my teeth were fine before cleaning, only adds to the frustration. Definitely will not be returning and do NOT Recommend this location.

⭐️⭐️⭐️⭐️⭐️ Five Stars for Exceptional Care! I can not recommend Flatbush Dental and Dr. Arthur enough! From start to finish, my experience was nothing short of outstanding. The team here is the epitome of professionalism, welcoming, organized, and attentive to every detail. Dr. Arthur is truly a gem! His gentle approach immediately put me at ease. He took the time to explain everything clearly and answered all my questions with patience. Best of all, the procedures were quick and painless ,I barely felt a thing! It’s clear he prioritizes patient comfort while delivering flawless results. The entire staff is efficient, kind, and dedicated to making your visit smooth. Whether it’s a routine cleaning or more complex work, they handle it with expertise and care. The office is modern, clean, and equipped with the latest technology, which adds to the stress-free experience. If you’re looking for a dental practice that combines skill, compassion, and top-tier service, look no further. Flatbush Dental has earned my trust. Thank you, Dr. Arthur and team, for making dental care something to smile about! 😊🦷

I had my wisdom tooth pulled last week and this dentist did a great job. I didn't even know he removed until he showed me the tooth. It was quick. He's an excellent dentist. I would recommend office for service. Today 2/17/25 I had deep cleaning and filling.

The dentist himself is very rude and speaks condescendingly to his patients. Also they don’t use Anesthesia for extractions.

This is such a rude staff! The doctor and his cleaning assistants do everything so that you definitely don’t come to them anymore. Everything is very painful and rude. Even through anesthesia, I can feel my cartilage crunching in my mouth from the doctor’s rough movements

Nobody likes going to the dentist, but Doctor A gave very sound advice for follow ups. Would definitely recommend.

Great place. Great staff. I had my teeth extracted here and everything went really smooth. 5 star for sure 👍🏼👍🏼👍🏼👍🏼👍🏼

Dear doctor, if you do not have time to work with patients, why appoint everyone for the same time? Take more doctors to your team or take fewer patients. And also monitor the quality of instrument sterilization. Since one of the nurses took the tools with her bare hands without gloves, and the other dropped them on the floor and just wiped, put them back My appointment was scheduled for 12:00 They called me from the office and sent me text messages 2-3 times a day to remind me about the visit and ask me not to be late. I arrived on time and I was really put in the chair at 12:20, at 12:40 the doctor gave me an anesthesia, and left... there is quite an open space and you can hear everything that happens around. The doctor treated other patients. At 1:40 (1 hour after anesthesia and 1:40 from the beginning of my reservation) a nurse came in, dropped the tools on the floor, picked them up, wiped them with a paper towel and put them on the table as clean... Nurse said that I was the next patient at the doctor’s, 10 minutes later I heard that the tooth machine stopped working in the next cabin and I thought the doctor would really come to me now, but he went on a break. After leaving the break, the doctor took to treat a tooth from a man who came in 15 minutes ago. I just couldn’t wait, as I only took a 4-hour break at work.