Gave me exactly what I was asking for instead of ignoring my suggestions entirely and sticking with their own agenda to make more money. Highly recommend

Attempted to call and establish as a new client today, 1/23/26, at 10:11am. Google states they are open today starting at 8am til 5:30. Received their automated system, selected option 2 for new clients, message stated their office is currently closed and to leave a voice message after the tone and I'd receive a call back by the next business day. No time and the call cuts off. Thought maybe I missed the tone so called back and went through the same process and it did the same thing, no option to leave a message. This provider has a 4.9 star rating with over 600 reviews on Google, which is phenomenal so I had been very excited about hopefully establishing as a new client in hopes to remedy the major dental issues I'm experiencing which are causing issues for me being seen as a state licensed professional with my clients nonetheless severely effecting my self esteem. Im hoping my attempt on Monday will yield a better result so I can update this review bc when there's a glimmer of hope for relief of the vast devastation mentally and physically from major dental issues and then that hope is immediately deflated and let down, it's just adding salt to the wound. 🤞🏻that they'll restore that hope I had from seeing that 4.9 score and positive reviews.

Cathy and Jennifer at the front desk are as lovely as one can be. Very helpful ! As well as the dentist and his assistant.

If you have dental phobia this is the practice to see. Dr. Brad, and the whole staff, are kind and caring and work with the patient at the center. They take their time and talk to you until you’re comfortable with the treatment plan. God bless you all!

Absolutely EXCELLENT customer service!!! Dr. Frederick and his team had so much patience with me during the process of getting my bridge. And 10 stars goes to Sidney who came in on a Saturday when my temp bridge fell out. I highly recommend this team!

The best dentist office around! What a hidden gem. Extremely nice staff. Doctor Brad is awesome.

Have seen Dr. Frederick for years and have never had a bad experience.. Staff is exceptional as well. Highly recommend!!

We love Dr Brad and the staff. Awesome care . I trust him to be honest , and take good care of my families dental needs. I stopped going to the practice 2 years ago when the previous dentist did a few procedures that that I questioned were really needed. It turns out she was dishonest, and I indeed did not need those procedures at all . She made us believe that my daughter needed 4 root canals on teeth that she never had any problems with.

Really nice staff! Would recommend this place for sure!!

I highly recommend Dr Bradley Frederick and his staff. This was my first visit to River Falls Dental and everyone were very friendly and helpful. They listened to my issues and were very thorough in explaining what I needed to do. I was happy to find Dr Frederick because he had treated me in the past when he practiced at another location