I am not typically one to leave negative reviews, but in this case, I think it is necessary. I was excited to go to River Falls Family Dental because of all of the raving reviews, but I was highly disappointed in their service and will never use them again. Not only did I not get a cleaning as I requested, but the office visit (just for x-rays) took two hours. Then they informed me that I have 11 cavities that need to be filled and 2 potential root canals. I was shocked; I take good care of my teeth and see a dentist regularly. Furthermore, I have never come out of an appointment with more than 2 cavities. Based on the drastic difference between past experiences and my experience at River Falls Family dental, I got a second and third opinion and found that this estimate was drastic. To top the negative experience off, the office staff overlooked a part of my insurance plan, and even though they assured me my visit would be covered, I ended up incurring a $55 charge. When I tried to discuss this issue with the office, they would not listen. In the end, I paid for a service that was unpleasant and fruitless, just to find out that they were shady in their practices. Instead of finding a great dentist that I could trust, I had a negative experience that cost me money and my 6-month cleaning. I do not trust River Falls Family dental and neither should you.

I am a long-time customer of this dental office. The team is always courteous and professional. The care given is thorough, gentle and caring (I have an issue with sensitive teeth and the hygenists are always patient with me). Dr. Hendricks always provides thorough explanations and options for treatment. Because of this team I am more than willing to go to the dentist every six months. Highly recommend this team for your dental needs!

Dr. Hendrix is wonderful, professional, skilled and knowledgeable. Paula her assistant, was as well. She was also gentle and attentive with the tools and tubes in your mout

Changing my 5 star review of Dr. Wiliams' practice yo a 1 star review for these people that took it over. Had a filling done about a year ago. I told them it didn't feel tight. Was too rough and not smooth at all. Dentist said it looked fine. It has bothered me ever since. When they called to confirm my cleaning appointment i told them to cancel the appointment and that I would not be back. Today the filling they did chipped off. Crazy how I never had an issue with any of dr williams' work. Dr williams was top notch but it went downhill when river falls took it over. Most of the positive reviews you see here are from when he had the practice.

I can not say enough about this Dr!! She is absolutely the very best I have ever seen! I had a wisdom tooth extraction last week and literally it was so easy ...before, during and the all most important.. after!! I was in a lot of pain prior and her staff worked me in quickly..... it happened to be my little boy’s 4th birthday so I was very worried about being under the weather with the aftermath of an extraction and I wasn’t at all because of her knowledge and experience!! She is extremely skilled and so caring to boot! We would never want anyone else take care of our dental needs. I give the highest recommendation to her and all of her staff. -Jennifer Tamplin-Lawrence

Friendly staff and great doctor. They took every precaution to keep me and others safe with the pandemic going on and took their time to educate me on what I needed to do to keep myself and my mouth healthy