I lovvvve Dr. Sly. Have been coming for years and haven’t been disappointed. The office is super clean and everyone is super knowledgeable. I had some discrepancies with my account this last visit and Eric and Paula came in with a cape saving the day before I even noticed the problem. Thank you all so much for your continued service 👏🏾

I was very excited to come to a black-owned dentist's office. It's sad to say this was not the best experience. First, the dental staff informed me that new clients must have a CT scan, which costs 150.00 dollars. However, insurance companies do not cover this expense. My family member, who works at a dentist's office, stated a CT scan is unnecessary and ridiculous. However, the cost of the machine has to be paid for by someone, so it's passed to the consumer. Dental cone beam CT scans expose you to more radiation than a traditional dental X-ray. Most insurance companies cover one dental X-ray per year. Before the cleaning started, I confirmed I needed a basic dental cleaning. After the completion of the cleaning, I needed a dental rinse ($25.00), and the cleaning was apparently a "deep cleaning" costing an additional ($80.00). However, the extra cost and the "deep cleaning" was only communicated at checkout. Another cost that's not covered by insurance. These additional treatments and costs should be communicated to customers by the staff before treatment. I was blindsided and it is unprofessional. Lastly, the Dentist could have given a prescription with refills for the dental rinse, which insurance covers. Due to not being upfront with pricing, unnecessary exposure to increased radiation with additional cost, and not providing a prescription for decreased cost, I don't recommend and will not return.

Dr Sly should no way in shape form or fashion be considered a “Dr”. Her beside manner is HORRIBLE. The way she talks to patients and her employees explains the consistent turnover within the office. I wanted to support a black dentist but there are plenty of others in the city who I’m sure will be more respectful. Just looking at her responses to any negative review should tell you all you need to know. She is rude, unfriendly and over charges for every service. If you are looking for a black dentist in the Houston area, do NOT come to Hermann Park Smiles. 0/10, do not recommend

I made a payment for $350.00 over the phone and all that I requested was a receipt, this was 10 days ago. I was told by LaKishea that she would send me an email receipt today and I still didn't receive it, which is what she told me 10 days ago. I called today and spoke with Eric who sent me a receipt instantly and then stayed on the phone with me to confirm that I received it...that's how you conduct business. I feel as though my ask was very simple. Please train your other employees like Eric. I supervise 15 direct reports so I understand firsthand how vitally important it is to stand on business. In response to the reply, it is your staff's responsibility to inform the customer of this policy, instead of stating that she'd send it right over, which is something that Eric did within seconds. Again, my ask was very simple and I am very understanding, had I been told this upfront. My daughter is the client, however the payment came from me. Transparency and ownership is key here.

I had such a great experience here last week! I came with a ton of questions because I need some major treatment, and Doc took her time and explained everything to me! She made me feel comfortable, and I can’t wait to start getting my smile back together! Thanks again!

Eric was amazing with our 6 year old! Wonderful office with friendly staff.

I have had nothing but great experiences at Herman Park Smiles. Dr. Sly and her staff are very knowledgeable and are always professional and courteous. Great location near the medical center with no issues finding parking.