I was coming here as a new patient only to be told when I walked in (not in our calls before my appointment, or listed anywhere in my intake paperwork or online) that they do not accept x-rays from any other dental office because they are "unsure of how they were taken", so they wanted to charge me $200 for x-rays, and an additional $50 for fluoride (I've only ever seen it around $30 at any other dentist I've been to). The staff did not listen and just kept telling me that x-rays are medically necessary. I understand that X-RAYS are medically necessary! What is not medically necessary is an arbitrary rule for not accepting anyone else's x-rays, nor informing patients of this rule. I left my appointment and won't be back. Edit, to reply to the comment by owner: the information that I provided for my insurance was correct. He called to confirm the SSN and I told him what he had was correct. He stated that the online portal wasn't working, so he had to call my insurance. The issue was not on my end. Further, my insurance information was given when I made the appointment weeks ago. Perhaps your office should validate insurance before THE DAY OF the appointment to ensure that they are able to access/verify it. Lastly, I understand the importance of x-rays, and I understand that policies can vary per office, however what I am upset about is the fact that I was not notified of this policy until the very last minute, especially since this policy is not common practice in dental offices. I've never had an issue with x-rays being accepted from/to another office before, and if the reasoning is a matter of your system being different/x-rays being illegible, then why was I told it was because you are unsure how they were taken? Your staff was dismissive, and now you're giving contradictory answers. This is terrible customer service all around. I'm glad I discovered the hostility and disorganization of this office before I received treatment.

Was charged with a patient responsibility after the fact , I paid almost 300 bucks in deductibles and co pay. I like clarity when I see doctors, if you will bill me for a Code you know that will not be paid by the insurance company , please let me know . Don’t come back two years later saying I owe your office for a code that hasn’t been paid for . that is just terrible. Definitely have to do better.

New to the area. New patient appointment, staff was friendly initially and notified of having one dentist. Appointment at 2. Waited an hour for X-rays and dental assistant. Went to use the restroom after being placed back in the lobby to wait for cleaning and while using the restroom, the patient that came an hour after was called for her cleaning and was told got skipped over because of using the restroom (no one said anything, they staff was huddled talking when going to the bathroom). Told to wait another 10 min until teeth could be cleaned….after 20 extra minutes, requested refund which initially was told it would need dentist approval, when not satisfied with that response, refund minus X-rays rendered. Never saw the dentist! Waited 2 hours for X-rays. The kicker is…there were only 2 patients in the waiting room. Will be looking for my insurance bill to insure billed properly. Save your money and go somewhere where they value patients. Came here for two reasons: reviews and dentist. Unfortunately highly disappointed. Update: google review was replied to within 10 minutes…if only they had worked that fast to take care of the 2 patients on the office.. the review would’ve reflected that.

For whatever reason, this practice is extremely expensive. I’m giving them 3 stars because I like Dr. Sly but I think she needs to be more friendly and take time to explain things in the room. Also reduce the prices a bit because it’s not worth what she charges. I changed dentists because I didn’t feel comfortable with her treatment plan and I felt in the dark. In her defense, i never expressed this or gave her the opportunity address my issues. When I decided to change dentists, she and her staff readjusted my insurance and refunded me for things she didn’t perform. The office is clean but overall, it wasn’t for me and that’s okay; I don’t feel guilty about that.

Everyone was very kind and very thorough throughout the entire process on my first visit. I highly recommend calling Hermann Park Smiles your dental home

Great location, nice office, and staff were friendly. Business practices were awful and parking is problematic.